A MESSAGE TO ALL WIL-ENGLISH CUSTOMERS – PAST, PRESENT AND FUTURE
THANK YOU FOR HELPING MAKE WIL-ENGLISH THE MARKET LEADER IN ENGLISH LEARNING IN SHENZHEN
Conrad Hilton – the entrepreneur who started the famous Hilton Hotel chain – famously remarked that the 3 most important factors in his hotel business were
“Location / Location / Location”
At WIL-English we believe that there are 3 most important factors in our business are:
“The Customer / The Customer / The Customer”
At WIL-English every day – in fact every waking hour, minute and second - is aimed at not merely satisfying the customer
At WIL-English the aim is to give the customer more than they ever dreamed of from a training center - to make their learning experience unforgettable, memorable and above all rewarding as possible
At WIL-English we believe:
\\\"Do less than customers expect and service is thought of as bad.
Do exactly what customers expect and service is thought of as good...
But do more than customers expect and service is thought of as superior.\\\"
Such a high-level of service is one of the main differences between WIL-English and the other training centers in Shenzhen.
WIL-English is company which is totally customer-orientated and focused.
These are not empty words – the importance WIL-English places on the customer can be seen every-day in this training centre
1. At WIL-English we conduct ongoing research to find-out customer really wants when learning English. We listen to what the customer is saying. During and after the course -in consultation with a sales counselor – WIL-English finds out the customer’s opinion about the teacher, the teaching style, the course and the material as well as the overall worthwhileness of their learning experience.
2. At WIL-English we identify what makes a customer happy or unhappy. We hire those people which we are sure have the appropriate skills to take care and gave satisfaction to our most valuable asset. - our customers. For example the teachers all have CELTA qualifications, an honors degree and experience of teaching in China. This way the customer’s learning can be the most effective and professional possible!
3. At WIL-English we know customer loyalty starts with appreciation. Your loyalty as a customer at WIL-English is rewarded with discounts, free gifts and entry into competitions. Discounts are given for introducing friends to the centre
4. At WIL-English we offer added value to their learning experience at this training centre. All customers can make use of the multi-media room 7 days a week for self-study or attend a free regular English workshop on a Friday night.
5. At WIL-English we view learning English as a long-term partnership. We view the customer’s relationship with WIL-English should be like staying with the same partner for long time – you want them to be reliable and trustworthy but still need the variety to spice up the relationship and keep it exciting. WIL-English always likes to constantly surprise and give the customer more.
Remember there are many training centres in Shenzhen – but only one where the customer not only comes first but second, third and fourth –!
Come and see for yourself – make an appointment with a WIL-English sales counselor today
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